The power of the right question For a time, while I was still working, I rode to work every day on a bus. One afternoon, as I waited in front of the library for my bus to arrive, another rider was waiting there with me. When she noticed my lunch bag that had "Mental Health" prominently written on the side, she said, "Oh! You work in mental health." I told her I did. She sensed that I might have a sympathetic ear and launched into a list of diagnoses she was experiencing. When